Not Signed In with the Correct Account

Issue: You might be signed in with a different Google account than the one used to manage your business profile.

Solution: Sign out and sign back in with the correct Google account.

Verification Pending

Issue: Your business profile might not be verified.

Solution: Check if your business is verified. If not, complete the verification process by following the prompts in your Google Business Profile.

This could be an issue with the verification video missing something - need help with this? Learn more here.

Lack of Permissions

Issue: You might not have the necessary permissions to edit the profile.

Solution: Ensure you are listed as an owner or manager of the profile. If someone else manages the profile, ask them to grant you the necessary permissions.

Profile Suspended

Issue: Google may have suspended your profile for violating guidelines.

Solution: Check your email for a notification from Google explaining the suspension. Follow the instructions to resolve the issue, or contact Google Support for further assistance.

RECOVER MY LISTING
RECOVER MY LISTING

Technical Glitches

Issue: Sometimes, technical glitches can prevent you from editing your profile.

Solution: Wait a while and try again later. If the problem persists, contact Google Support for help.

Browser Issues

Issue: There could be a problem with your web browser.

Solution: Clear your browser's cache and cookies, try using a different browser, or update your current browser to the latest version.

Google Account Issues

Issue: There might be an issue with your Google account.

Solution: Try signing in and out of your Google account. Ensure your account is in good standing with Google’s terms of service.